Terms & Conditions

1. About Us

Handmade Store is an e-commerce store selling handmade jewelry based in the Czech Republic. By placing an order on our website, you agree to these terms and conditions. For questions, contact us at info@handmadestore.cz.

2. Ordering

By placing an order you confirm that you are at least 18 years of age or have parental consent. All prices are shown inclusive of VAT. We reserve the right to cancel or refuse any order at our discretion, in which case any payment taken will be fully refunded.

A purchase contract is concluded at the moment we confirm your order by email. Until that confirmation, no binding commitment exists on our part.

3. Prices & Payment

All prices are shown in the store currency and are inclusive of VAT where applicable. Payment is accepted via:

• Online card payment (Stripe — Visa, Mastercard, Amex)
• Cash on delivery (paid at the Packeta pickup point)

For card payments, your card is charged at the time of order placement.

4. Shipping

We ship via Packeta (Zásilkovna) to pickup points across the Czech Republic and abroad. Standard shipping cost is €3.90. Orders over €80 qualify for free shipping. We aim to dispatch within 1 business day of confirmed payment. Full shipping details are available on our Shipping page.

5. Returns & Withdrawals

As a consumer, you have the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason, in accordance with EU consumer protection law. To exercise this right, notify us at info@handmadestore.cz before the 14-day period expires.

Returned goods must be in their original condition and packaging. The cost of return shipping is borne by the customer unless the goods are defective. Refunds are processed within 14 days of receiving the returned item.

Full details are available on our Returns page.

6. Product Descriptions

We make every effort to display product photos and descriptions accurately. However, as all jewelry is handmade, minor variations in appearance, colour, and dimensions are possible and are not considered defects. Natural stones in particular may vary slightly between pieces.

7. Warranty

All jewelry comes with a statutory 2-year warranty covering manufacturing defects. The warranty does not cover damage caused by normal wear, improper care, or accidental damage. For warranty claims, contact us by email with a description and photos of the defect.

8. Intellectual Property

All content on this website — including photos, text, and product designs — is the intellectual property of Handmade Store and may not be reproduced without written permission.

9. Governing Law & Dispute Resolution

These terms are governed by the law of the Czech Republic. Any disputes shall be resolved before the competent Czech courts. Czech consumers may also contact the Czech Trade Inspection Authority (ČOI) — the designated ADR body for consumer disputes — at www.coi.cz.

EU consumers also have the right to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

10. Changes

We reserve the right to update these terms at any time. The version in effect at the time of your order will always apply to that purchase.