Returns & Refunds

14-Day Withdrawal Right

As an EU consumer, you have the right to withdraw from your purchase within 14 calendar days of receiving your order — no reason required. This is your statutory right under EU Directive 2011/83/EU and Czech consumer protection law.

To exercise this right, notify us before the 14-day period expires by email at info@handmadestore.cz with your order number. You can also use the Contract Withdrawal button at the bottom of any page on our website.

Return Conditions

Returned jewelry must be:

• In its original, unworn, undamaged condition
• In the original packaging (pouch or box)
• Sent within 14 days of notifying us of your withdrawal

We cannot accept returns of items that have been visibly worn, modified, or damaged after delivery, except in cases of manufacturing defects.

Return Shipping

The cost of return shipping is borne by the customer, except where the item is faulty or we made an error. We recommend using a tracked shipping service — we cannot be responsible for items lost in transit when returning to us.

Send returns to the address we provide via email upon confirming your return request.

Refunds

Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds are issued to the original payment method:

• Card payments: refunded to your card (Stripe)
• Cash on delivery: refunded by bank transfer to an account you provide

We refund the full product price. Original shipping costs are refunded only if you are returning the entire order.

Defective or Wrong Items

If you received a defective, damaged, or incorrect item, contact us within 48 hours of delivery with photos. We will arrange a free return or replacement at no cost to you.

Exceptions

Personalised or custom-made jewelry cannot be returned unless it is defective, as these items cannot be resold.