Legal
Privacy Policy
Last updated: March 2026
1. Data Controller
The controller of your personal data is Handmade Store, based in the Czech Republic (hereinafter "we", "us", or "our"). You can contact us at info@handmadestore.cz.
2. What Data We Collect
When you place an order or contact us, we may collect:
- Name and surname
- Email address
- Phone number
- Delivery address (pickup point selected via Packeta)
- Order history and payment status
- Browser and device information (via analytics, if enabled)
3. How We Use Your Data
We use your data to:
- Process and fulfil your orders
- Communicate with you about your order
- Send shipping notifications and tracking information
- Handle returns and refunds
- Comply with legal obligations
4. Legal Basis for Processing
We process your data on the basis of:
- Contract performance – to fulfil orders you place with us
- Legitimate interest – to maintain records and prevent fraud
- Legal obligation – to comply with applicable laws
5. Data Sharing
We share your data only with trusted service providers necessary to operate our business:
- Packeta (Zásilkovna) – for shipping and parcel delivery
- Stripe – for secure payment processing
- Railway / Vercel – for hosting infrastructure
We do not sell your personal data to third parties.
6. Data Retention
We retain order data for up to 10 years as required by Czech accounting and tax law. Account and marketing data is retained until you request deletion.
7. Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request erasure of your data ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Lodge a complaint with the Czech Data Protection Authority (ÚOOÚ)
To exercise any of these rights, contact us at info@handmadestore.cz.
8. Cookies
We use strictly necessary cookies to maintain your shopping cart session. No third-party tracking cookies are used without your consent.
9. Changes to This Policy
We may update this privacy policy from time to time. Any material changes will be posted on this page.